LEGAL REFERENCE

How We Handle Your Account Data

This is the garudaplay privacy policy — the page that tells you what we collect when you open an account, what we keep, and how long we keep...

Plain-English PolicyLast Refreshed RecentlyIndonesia-AwareAccount Data OnlyReader-Friendly
Enter Game Lobby Read FAQ
garudaplay How We Handle Your Account Data

Our Privacy Posture and Your Rights

We collect what's needed to run your account: name, contact details, device fingerprint, and the wallet handle you choose at cashier. Where local law permits, we retain transaction logs for the period required by Indonesian financial-conduct rules and delete the rest on a rolling cycle. You can ask us to export your record, correct a field, or close the account entirely. Requests

are handled by our data team within supported regions, and we'll confirm in writing once each step is complete on our side.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

24/7 SUPPORT

Privacy Contact Paths

If you have a question about your data, three routes reach our privacy desk directly. Each one is staffed by the same team that handles account closure and export requests, so you...

Privacy Inbox Write to our dedicated privacy address with your account handle in the subject line. We confirm receipt within one working day and resolve standard data requests inside the window stated in this policy.
Live Chat Escalation Open the chat widget from any logged-in page and ask for the privacy team. The first-line agent will tag your ticket and route it straight to the data officer handling Indonesia accounts.
Account Settings Panel Most data actions — download, edit, delete — sit inside your account settings under Privacy Controls. Use that panel for self-serve requests so the change applies to your record immediately.
PLATFORM TRUST SIGNALS

Editorial Trust Behind This Policy

This document is reviewed by humans, not auto-generated. Here's who touches it before it goes live and how often we revisit each clause.

Legal Review

Our retained counsel reads the full policy on a quarterly cycle and signs off any changes that affect Indonesian residents...

Data Officer

A named data protection lead owns this policy day-to-day and is the person who signs replies to your access requests...

Cashier Audit

Payment flows through DANA, OVO, GoPay and QRIS are audited against this policy so the data we collect at cashier...

Version History

We keep dated revisions of every clause so you can see exactly what changed between today's policy and the one...

Plain Language

An editor rewrites legal drafts into reader-friendly English before publication, which is why this page reads like an explanation rather...

Indonesia Focus

Clauses about retention windows and lawful basis are written against Indonesian rules first, then cross-checked against the regional frameworks that...

Consistency Across Our Policy Pages

This privacy policy lines up with the rest of our legal shelf. Here's how each sibling document interlocks so nothing contradicts what you read here.

Terms of Service
Defines the account contract; this policy describes only the data side of that contract.
Cookie Notice
Lists every cookie category; this policy explains the lawful basis we rely on for each.
AML Statement
Names the identity checks; this policy covers how those check results are stored.
KYC Procedure
Walks the verification steps; this policy covers retention of the documents you upload.
Complaints Charter
Sets response windows; this policy mirrors the same windows for data requests.
Cashier Notice
Explains DANA, OVO, GoPay, QRIS handling; this policy covers the linked personal data.
Account Closure
Describes the exit flow; this policy covers what we erase and what we must keep.
PLATFORM SNAPSHOT

What Defines This Policy Page

A few visible elements shape how this policy reads on screen. We've kept them consistent across every legal page so you know where to look for the same...

Dated Header Each policy carries the last-refreshed date at the top of...
Clause Anchors Every section has a permanent anchor link, which means our...
Inline Definitions Terms like data controller, lawful basis and retention window are...
Indonesia Notes Where Indonesian rules diverge from the wider regional standard, we...
Change Log At the foot of the page you'll find a brief...
Contact Block A standing contact block sits at the end of every...

Questions About Your Data

We collect your name, date of birth, contact details, the wallet handle you nominate at cashier, and a device signature. Anything beyond that is optional and clearly labelled inside the registration form.

Transactional records are held for the period Indonesian financial rules require, typically several years after your last activity. Marketing preferences and session logs are erased on a much shorter rolling cycle once they're no longer useful.

Yes. Open the Privacy Controls panel inside account settings and request an export, or email the privacy inbox. We return a structured file inside the window written into this policy for supported regions.

Use the closure option in account settings or contact the privacy team directly. We erase everything we're not legally required to retain, and we tell you in writing exactly which fields had to stay.

We share only what's needed: payment processors handling DANA, OVO, GoPay and QRIS movements, and identity-check partners during verification. We do not sell your contact information to advertisers or list brokers under any circumstance.

Wallet handles and transaction references are encrypted in transit and at rest. Only the cashier and compliance teams see them, and access is logged so we can audit who touched your record and when.

Reach the privacy desk through the inbox, live chat escalation, or the settings panel. Quote your account handle and a short description; we'll confirm receipt the same working day and respond within the published window.